The Pretty Raw Collection policy

The Pretty Raw Collection policy
ALL SALES ARE FINAL
NO REFUNDS OR EXCHANGES
PROCESSING TAKES 1-3 BUSINESS DAYS
SHIPPING TAKES 2-3 BUSINESS DAYS

NOTE: PROCESSING TIME IS NOT INCLUDED IN THE SHIPPING TIME.

Long length wigs ( 32”+ ) and 13X6 wig units are hand crafted and made to order. Please allow 4-7 business days for shipping when purchasing 32”+ and 13X6 wig units.Please ensure you are able to wait the designated time period for your order and it aligns with your plans for your intended hairstyle.Last minute plans will not be accommodated.

Unless 7 business days have passed, which is the time you agreed to wait before placing your order, we would greatly appreciate if you'd refrain from reaching out for tracking numbers and order statuses.

THE PRETTY RAW COLLECTION is NOT responsible for any lost or stolen packages. It is highly recommended you request to sign for your package upon delivery.

During sales, there's an influx of order which increases processing times by 5 days. All order placed during major sales, Black Friday, Relaunch sales etc will not be available for immediate pickup. They will have to undergo the full processing time in order to be fulfilled.